Most ingredient suppliers sell you a product and leave the rest to you. Finding a second source when the first one has a bad season. Getting someone to a facility to check it. Import paperwork. Freight. Holding inventory. Knowing what the crop is going to do before the price moves.
We do all of it, and we think of it as the actual product. The fruit is the easy part.
That is not a soft claim about service quality, it is a description of a specific operating model with six parts, each of which costs money to run and each of which removes work from your desk. What follows is what each one is, how it works, and what it changes for you.